So after failing to find anything on their support page i tried going to the "contact us" page. It turns out that Apple does not do support over email! If you want to talk to someone you have to call them on the phone! They're a frickin computer company! How can they not do email support??!? I don't like the phone! I don't want to talk to someone on the phone!
For the first time ever i'm actually considering getting an iPod, but Apple is not doing a lot to induce me. Quite the opposite in fact!