DonAithnen (donaithnen) wrote,

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Customer support at Audible is far nicer than i was expecting, and possibly more so than i deserve :) Several months ago (about seven it seems) Audible released the first two Naomi Novik books in "Unabridged" format, and i snapped the first one up. I started listening to it within a couple days, and within about a week i'd finished it. During the process i'd kind of wondered that there were some parts that didn't seem to fit what i remembered from reading the book. Shortly thereafter i happened to notice that the books were no longer labeled as "Unabridged," they now said "Abridged."

The file i'd originally downloaded was labeled as "Unabridged" but when i tried to download it a second time the new file was labeled "Abridged." Needless to say this was rather annoying, and i though about emailing customer support to complain. However i'd already listened to the book and enjoyed it despite the missing bits, and even if i could convince them to give me the credit back i'd be tempted to keep the file around, for lack of anything better to replace it with.

Then about a month or two ago, shortly before the publication of the fourth book in the series they released the third book in both "Abridged" and "Unabridged" format. The Unabridged version was significantly longer than the Abridged version and it didn't seem possible that they could have screwed things up under those circumstances, though it's a little unusual for them to have both Abridged and Unabridged versions of the same book, and _very_ unusual for them to come out at the same time. I waited an extra week or two just to be sure, and when nothing was mysteriously changed in the dark of night i got the Unabridged version and was quite happy with it. Then a few weeks after that announced they had both Abridged and Unabridged versions of the new book, "Empire of Ivory." In fact, they had it a couple days before the official physical book was released!

_Then_ a week or two after that they announced that they now had the first two books in Unabridged format. I checked and the new versions were significantly longer than the Abridged versions. So after considering things for about a week i sent an email to customer support, asking if those of us who bought the Abridged version of "His Majesty's Dragon" while it was labeled "Unabridged" could trade it in for the real Unabridged version. I did neglect to mention when exactly i had noticed the problem. I decided if they assumed the new version had brought the discrepancy to my attention and i'd emailed them as soon as i was aware of it that was their own problem :) I was not surprised when i got a response in which the customer support person told me:

"Please be aware that the book was not mislabeled.
The titled you purchased on 3/6/07 was His Majesty's Dragon:
Temeraire, Book 1 by Naomi Novik, narrated by David Thorn and
Published by Random House Audio,2007 The Audio Length is: 6 hours and
21 min.

The other title is :
His Majesty's Dragon: Temeraire, Book 1 (Unabridged) by Naomi Novik,
narrator by Simon Vance and Publisher by Books on Tape, 2007. The
Audio Length is 10 hours.
This title was published by two Publishing House."

However despite their insistence that they hadn't done anything wrong, they apologized for the inconvenience and exchanged the book for a credit, which i of course immediately used to buy the new Unabridged version :) I couldn't resist emailing back though and saying that i was very happy with the service, but also explaining that although there are two different books now, at the time i bought the first one it was the only version available and at the time was labeled "Unabridged," and i still had the downloaded file saying so on my computer. I got a response saying it was being escalated to the "Content Department" for review and then nothing else. I don't know if they still didn't believe me but decided to ignore me, or addressed the issue on their end but didn't feel the need to communicate with me further since i'd already said i was happy with the resolution of the issue.

In any case, i ended up with the right version of the book in the long run, so i'm happy :)

While poking around at the site because of this i got to thinking about exactly how many books i've gotten from them. My library is currently at 101 books, over 90% of which were bought with credits at $10 a credit. (A couple i bought on sales such that it was cheaper to buy them directly rather than spend credits.) I've also got slightly more books lurking around in my wish list then i've actually bought so far, 104 it seems, though a lot of them were tossed in the list on a whim on the theory that it would be easier to delete them from the list or just ignore them than it would be to remember the book and dig it up again later.

Since i actually bothered to put all the data together i might as well post it here. It's not any sillier than the various book memes that go around, right? ;)


10/20/04 Flatland (Unabridged) Edwin A. Abbott
09/26/03 Dirk Gently's Holistic Detective Agency (Unabridged) Douglas Adams
05/25/05 The Hitchhiker's Guide to the Galaxy (Unabridged) Douglas Adams
09/26/03 The Long Dark Tea-Time of the Soul (Unabridged) Douglas Adams
01/21/07 Blood Ties Book One: The Turning (Unabridged) Jennifer Armintrout
07/26/07 No Humans Involved (Unabridged) Kelley Armstrong
03/06/06 Full Moon Rising (Unabridged) Keri Arthur
09/22/05 Catch the Lightning (Unabridged) Catherine Asaro
08/25/05 Primary Inversion (Unabridged) Catherine Asaro
03/02/05 I, Robot (Unabridged) Isaac Asimov
11/25/05 Oryx and Crake (Unabridged) Margaret Atwood
05/18/06 A Fine and Private Place (Unabridged) Peter S. Beagle
09/28/06 Voyagers (Unabridged) Ben Bova
11/06/05 From the Dust Returned (Unabridged) Ray Bradbury
04/27/07 Brothers in Arms (Unabridged) Lois McMaster Bujold
09/01/06 Cetaganda (Unabridged) Lois McMaster Bujold
07/26/07 Komarr (Unabridged) Lois McMaster Bujold
03/21/07 Memory (Unabridged) Lois McMaster Bujold
06/21/07 Mirror Dance (Unabridged) Lois McMaster Bujold
09/22/05 Paladin of Souls (Unabridged) Lois McMaster Bujold
08/25/05 The Curse of Chalion (Unabridged) Lois McMaster Bujold
04/27/07 The Hallowed Hunt (Unabridged) Lois McMaster Bujold
09/22/07 The Sharing Knife, Volume 1 (Unabridged) Lois McMaster Bujold
09/22/07 The Sharing Knife, Volume 2 (Unabridged) Lois McMaster Bujold
03/30/06 The Vor Game (Unabridged) Lois McMaster Bujold
03/30/06 The Warrior's Apprentice (Unabridged) Lois McMaster Bujold
07/12/03 Ender's Game: 20th Anniversary Edition (Unabridged) Orson Scott Card
08/13/03 Speaker for the Dead (Unabridged) Orson Scott Card
07/21/04 The Lion of Comarre and Other Stories (Unabridged) Arthur C. Clarke
07/21/04 The Shining Ones and Other Stories (Unabridged) Arthur C. Clarke
03/02/05 The Songs of Distant Earth and Other Stories (Unabridged) Arthur C. Clarke
11/25/05 Jonathan Strange & Mr. Norrell (Unabridged) Susanna Clarke
10/23/06 The Ladies of Grace Adieu and Other Stories (Unabridged) Susanna Clarke
05/18/06 Undead and Unreturnable (Unabridged) MaryJanice Davidson
09/26/03 Galactic Pot-Healer (Unabridged) Philip K. Dick
07/21/04 Luck in the Shadows (Unabridged) Lynn Flewelling
06/22/05 Stalking Darkness (Unabridged) Lynn Flewelling
06/22/05 Traitor's Moon (Unabridged) Lynn Flewelling
08/08/06 Outlander (Unabridged) Diana Gabaldon
05/21/07 All Together Dead (Unabridged) Charlaine Harris
05/25/05 Dead as a Doornail (Unabridged) Charlaine Harris
05/24/06 Definitely Dead (Unabridged) Charlaine Harris
09/05/07 For a Few Demons More (Unabridged) Kim Harrison
06/11/04 A Brief History of Time (Unabridged) Stephen Hawking
11/06/05 Across the Nightingale Floor (Unabridged) Lian Hearn
01/07/06 Brilliance of the Moon (Unabridged) Lian Hearn
01/07/06 Grass for His Pillow (Unabridged) Lian Hearn
09/28/06 Harsh Cry of the Heron (Unabridged) Lian Hearn
12/31/06 Citizen of the Galaxy (Unabridged) Robert A. Heinlein
03/22/05 Double Star (Unabridged) Robert A. Heinlein
07/24/05 Farmer in the Sky (Unabridged) Robert A. Heinlein
04/25/05 Have Space Suit, Will Travel (Unabridged) Robert A. Heinlein
09/12/03 Starship Troopers (Unabridged) Robert A. Heinlein
11/21/06 The Door into Summer (Unabridged) Robert A. Heinlein
10/13/03 The Menace from Earth (Unabridged) Robert A. Heinlein
10/23/06 The Moon Is a Harsh Mistress (Unabridged) Robert A. Heinlein
02/12/04 The Puppet Masters (Unabridged) Robert A. Heinlein
04/25/05 The Rolling Stones (Unabridged) Robert A. Heinlein
06/21/07 Dune (Unabridged) Frank Herbert
11/19/04 Brave New World (Unabridged) Aldous Huxley
09/12/03 The Farthest Shore (Unabridged) Ursula K. Le Guin
01/11/04 The Lathe of Heaven (Unabridged) Ursula K. Le Guin
07/12/03 The Tombs of Atuan (Unabridged) Ursula K. Le Guin
09/26/03 Einstein's Dreams (Unabridged) Alan Lightman
06/11/04 A Clash of Kings (Unabridged) George R. R. Martin
02/12/04 A Game of Thrones (Unabridged) George R. R. Martin
07/11/04 A Storm of Swords (Unabridged) George R. R. Martin
09/26/03 Skin Trade (Unabridged) George R. R. Martin
09/16/04 Bimbos of the Death Sun (Unabridged) Sharyn McCrumb
10/20/04 Zombies of the Gene Pool (Unabridged) Sharyn McCrumb
05/24/06 The Time Traveler's Wife (Unabridged) Audrey Niffenegger
07/11/04 Protector (Unabridged) Larry Niven
07/21/04 Ringworld (Unabridged) Larry Niven
11/21/06 The Integral Trees (Unabridged) Larry Niven
12/31/06 The Smoke Ring (Unabridged) Larry Niven
09/05/07 Black Powder War: Temeraire, Book 3 (Unabridged) Naomi Novik
10/15/07 His Majesty's Dragon: Temeraire, Book 1 (Unabridged) Naomi Novik
03/06/06 Eldest (Unabridged) Christopher Paolini
01/28/06 Eragon (Unabridged) Christopher Paolini
01/28/06 Wild Magic (Unabridged) Tamora Pierce
03/22/05 Pimsleur Quick & Simple Japanese for English Speakers Dr. Paul Pimsleur
09/16/04 The Reduced Shakespeare Company Radio Show, Volume 1 Adam Long, Reed Martin, and Austin Tichenor
11/19/04 The Bible: The Complete Word of God (Abridged) Reduced Shakespeare Company
09/01/06 The Callahan Chronicals (Unabridged), Spider Robinson
07/24/05 Empire of the East (Unabridged) Fred Saberhagen
06/30/05 Convergence (Unabridged) Charles Sheffield
06/30/05 Divergence (Unabridged) Charles Sheffield
01/11/04 Summertide (Unabridged) Charles Sheffield
06/30/05 Transcendence: Book 3 of The Heritage Universe (Unabridged) Charles Sheffield
03/30/06 The Kingdoms and the Elves of the Reaches (Unabridged) Robert Stanek
08/13/03 Snow Crash (Unabridged) Neal Stephenson
10/13/03 The Diamond Age (Unabridged) Neal Stephenson
01/21/07 The Sky People (Unabridged) S.M. Stirling
05/21/07 Ptolemy's Gate: The Bartimaeus Trilogy, Book 3 (Unabridged) Jonathan Stroud
03/06/07 The Amulet of Samarkand: The Bartimaeus Trilogy, Book 1 (Unabridged) Jonathan Stroud
03/21/07 The Golem's Eye: The Bartimaeus Trilogy, Book 2 (Unabridged) Jonathan Stroud
09/26/03 The War of the Worlds and The Time Machine (Unabridged) H.G. Wells
08/08/06 The Stonehenge Gate (Unabridged) Jack Williamson
09/26/03 Legends: Stories by the Masters of Fantasy, Volume 4 (Unabridged) Anne McCaffrey, Raymond E. Feist, and George R. R. Martin
09/26/03 The Greatest Science Fiction Stories of the 20th Century (Unabridged) Greg Bear, Terry Bisson, Harlan Ellison, Ursula K. LeGuin, David Brin, Arthur C. Clarke
03/30/06 The Best of Fantasy and Science Fiction Magazine: Joe Haldeman and Others (Unabridged Selections) Joe Haldeman, John Morressy, Gene Wolfe, and more
09/26/03 We Could Do Worse (Unabridged) Larry Niven, Howard Waldrop, Harry Turtledove, Robert Silverberg, Larry Niven, Gregory Benford, Mike Resnick, Kristine Kathryn Rusch


Hidden Empire (Unabridged) Kevin Anderson
Bearing an Hourglass (Unabridged) Piers Anthony
Being a Green Mother (Unabridged) Piers Anthony
For Love of Evil (Unabridged) Piers Anthony
On a Pale Horse (Unabridged) Piers Anthony
Wielding a Red Sword (Unabridged) Piers Anthony
Blood Ties Book Three: Ashes to Ashes (Unabridged) Jennifer Armintrout
Blood Ties Book Two: Possession (Unabridged) Jennifer Armintrout
The Last Hawk (Unabridged) Catherine Asaro
The Quantum Rose (Unabridged) Catherine Asaro
The Radiant Seas (Unabridged) Catherine Asaro
Foundation Isaac Asimov
The Caves of Steel (Unabridged) Isaac Asimov
The Naked Sun (Unabridged) Isaac Asimov
The Robots of Dawn (Unabridged) Isaac Asimov
Saturn's Race (Unabridged) Larry Niven, Steven Barnes
Darwin's Radio (Unabridged) Greg Bear
Mercury (Unabridged) Ben Bova
Saturn (Unabridged) Ben Bova
The Precipice (Unabridged) Ben Bova
The Rock Rats (Unabridged) Ben Bova
The Silent War (Unabridged) Ben Bova
Titan (Unabridged) Ben Bova
Voyagers II (Unabridged) Ben Bova
Voyagers III: Star Brothers (Unabridged) Ben Bova
Something Wicked This Way Comes & A Sound of Thunder (Unabridged) Ray Bradbury
The Martian Chronicles (Unabridged) Ray Bradbury
Falling Torch (Unabridged) Algis Budrys
A Clockwork Orange (Unabridged) Anthony Burgess
The Moon Maid (Unabridged) Edgar Rice Burroughs
Kindred (Unabridged) Octavia Butler
Parable of the Talents (Unabridged) Octavia Butler
Alvin Journeyman (Unabridged) Orson Card
Heartfire (Unabridged) Orson Card
Prentice Alvin (Unabridged) Orson Card
Red Prophet (Unabridged) Orson Card
Seventh Son (Unabridged) Orson Card
Shadow Puppets (Unabridged) Orson Card
Shadow of the Hegemon (Unabridged) Orson Card
Undead and Uneasy (Unabridged) MaryJanice Davidson
A Scanner Darkly (Unabridged) Philip Dick
Minority Report and Other Stories (Unabridged Stories) Philip Dick
Hades' Daughter (Unabridged) Sara Douglass
Eifelheim (Unabridged) Michael Flynn
Rally Cry (Unabridged) William Forstchen
Stardust (Unabridged) Neil Gaiman
Wolfwalker (Unabridged) Tara Harper
Dead Until Dark (Unabridged) Charlaine Harris
Friday (Unabridged) Robert Heinlein
Stranger in a Strange Land (Unabridged) Robert Heinlein
Variable Star (Unabridged) Robert Heinlein, Spider Robinson
Dune Messiah (Unabridged) Frank Herbert
The Eye of the World (Unabridged) Robert Jordan
The Gunslinger: The Dark Tower I (Unabridged) Stephen King
The Ten Visions (Unabridged) Olivia Knight
Ticktock (Unabridged) Dean Koontz
Arthur: Pendragon Cycle Book 3 (Unabridged) Stephen Lawhead
Merlin: Pendragon Cycle Book 2 (Unabridged) Stephen Lawhead
Pendragon: Pendragon Cycle Book 4 (Unabridged) Stephen Lawhead
Taliesin: Pendragon Cycle Book 1 (Unabridged) Stephen Lawhead
The Wanderer (Unabridged) Fritz Leiber
Stripped (Unabridged) Julie Leto
Dragondrums (Unabridged) Anne McCaffrey
Dragonsinger (Unabridged) Anne McCaffrey
Dragonsong (Unabridged) Anne McCaffrey
Dark Truth (Unabridged) Lindsay McKenna
Urban Shaman (Unabridged) C.E. Murphy
Sabriel (Unabridged) Garth Nix
Empire of Ivory (Unabridged) Naomi Novik
Throne of Jade: Temeraire, Book 2 (Unabridged) Naomi Novik
Airborn (Unabridged) Kenneth Oppel
Sandry's Book (Unabridged) Tamora Pierce
Trickster's Choice (Unabridged) Tamora Pierce
Starswarm (Unabridged) Jerry Pournelle
Guards! Guards!: Discworld #8 (Unabridged) Terry Pratchett
Lyra's Oxford (Unabridged) Philip Pullman
The Amber Spyglass: His Dark Materials, Book 3 (Unabridged) Philip Pullman
The Subtle Knife: His Dark Materials, Book 2 (Unabridged) Philip Pullman
The Golden Compass: His Dark Materials, Book 1 (Unabridged) Philip Pullman
Callahan's Legacy (Unabridged) Spider Robinson
Berserkers: The Beginning (Unabridged) Fred Saberhagen
Old Man's War (Unabridged) John Scalzi
Frankenstein or, The Modern Prometheus (Unabridged) Mary Wollstonecraft Shelley
The Longest Way Home (Unabridged) Robert Silverberg
Children of the Lens (Unabridged) E. Smith
First Lensman (Unabridged) E. Smith
Galactic Patrol (Unabridged) E. Smith
Gray Lensman (Unabridged) E. Smith
Second Stage Lensman (Unabridged) E. Smith
Triplanetary (Unabridged) E. Smith
Poison Study (Unabridged) Maria Snyder
Stray (Unabridged) Rachel Vincent
Slan (Unabridged) A. Van Vogt
Off Armageddon Reef (Unabridged) David Weber
March Upcountry (Unabridged) David, John Weber, Ringo
Mistress of Dragons (Unabridged) Margaret Weis
The Humanoids (Unabridged) Jack Williamson
How to Survive a Robot Uprising (Unabridged) Daniel Wilson
The Eye in the Pyramid (Unabridged) Robert Shea, Wilson
The Best of Fantasy and Science Fiction Magazine, May-June 2003 (Unabridged) Barry M, John, Jack Malzberg, Kessel, Cady
The Best of Fantasy and Science Fiction Magazine 2002 (Unabridged) Harlan, Bruce, Albert Ellison, Sterling, Cowdry
The Best of Analog Science Fiction and Fact Magazine (Unabridged) Michael, Adam-Troy, Jerry, Stephen, Pat Swanwick, Castro, Oltion, Baxter, Forde
The Best of Fantasy and Science Fiction Magazine, July-August 2003 (Unabridged Selections) Paul, Al, Benjamin Di Filippo, Michaud, Rosenbaum
The Best of Asimov's Science Fiction Magazine 2002 (Unabridged) Robert, James Patrick, Ian, Gregory Silverberg, Kelly, Watson, Benford

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